STYLEUS Support Center
STYLEUS Support Center

Official Support Documentation for STYLEUS Add-on
Last updated: November 2025

1. General Support
STYLEUS Add-on is a productivity extension for Google Docs and Google Sheets that helps users manage clients, exhibits, translations, AI-assisted writing, and automation tasks.
If you need help with installation, configuration, troubleshooting, or using any features of the add-on, you can reach out using the support channels below.

Support Email:
rsv@styleus.us

Business Hours:
Monday to Friday, 9am–6pm EST
Most requests are answered within 24–48 hours.

2. Installation and Setup
STYLEUS Add-on can be installed from the Google Workspace Marketplace or as a private domain installation.
  1. To open the add-on inside Docs or Sheets:Open a Google Doc or Google Sheet
  2. Click Extensions
  3. Select STYLEUS Add-on
  4. Click Open Sidebar
  • Requirements:Google Account (personal or Workspace)
  • Permissions to install add-ons
  • Chrome, Safari, Edge or compatible browser
If the sidebar does not load, see Section 5 (Troubleshooting).

3. Key Features
STYLEUS Add-on includes:
• Client Management
Organize clients, folders, IDs, and link Google Drive directories.
• Exhibits Tracking
Manage EB-1A / O-1 / NIW exhibits, statuses, and report generation.
• Translation Tools
Instant translation for documents, blocks of text, and Sheets ranges.
• AI Tools
  • Grammar correction
  • Tone improvement
  • Summaries
  • Statement generation
  • EXHIBIT drafting
  • Custom prompts
Supports OpenAI and Claude Vision API.

4. Contact Support
You can contact STYLEUS Support for:
✓ Installation issues
✓ Problems opening the sidebar
✓ Permissions / OAuth issues
✓ Integration questions (Drive, Docs, Sheets)
✓ AI errors (timeouts, API failures)
✓ Report bugs
✓ Request new features
Email: rsv@styleus.us

5. Troubleshooting
Here are common issues and solutions.

Issue: “Authorization required”
Solution:
Open Docs → Extensions → STYLEUS Add-on → Manage Access → Reauthorize.
Issue: Sidebar does not load

Solution:
  1. Refresh the document
  2. Disable browser extensions
  3. Clear cookies for "google.com"
  4. Reinstall the add-on
Issue: AI generates errors
Possible causes:
  • Invalid API key
  • API server timeout
  • Missing permissions
  • UrlFetch limit
Solution:
Check your API settings in the STYLEUS configuration panel (Tools section).
Issue: Add-on does not appear in Extensions

Solution:
  1. Go to Google Workspace Marketplace
  2. Click “Install”
  3. Refresh the document
  4. Ensure you’re using the same Google account
6. Data Privacy and Security
STYLEUS Add-on is fully compliant with Google Workspace security policies.
  • No document content is stored on external servers
  • All processing happens inside your Google Drive / Docs / Sheets environment
  • External requests are made only when the user explicitly triggers them
  • No user data is shared, sold, or used for advertising
See our full Privacy Policy:
https://styleus.us/privacy

7. API Usage (OpenAI + Claude)
STYLEUS Add-on may connect to:
ONLY when the user explicitly submits text to the AI tool.
API keys are not stored anywhere and remain the responsibility of the user.

8. Updates
STYLEUS Add-on receives regular updates including performance improvements, new features, and bug fixes.
Major release notes will be posted at:
https://styleus.us/tools

9. Requesting New Features
We welcome suggestions.
Send feature requests to:
rsv@styleus.us
Subject: STYLEUS Add-on Feature Request

10. Support Guarantee
We guarantee:
  • Clear and timely communication
  • Assistance with installation issues
  • Developer-level help for critical problems
  • Continuous updates for compatibility with Google Workspace